Privacy Policy & Cookies
TCMUK Limited. (“TCMUK”, “us”, “we”, or “our”) operates the https://www.tcmuklimited.co.uk/ website (the “Service” or “website”).
TCMUK Limited take your privacy seriously and treat all the information you give us with great care. Our Privacy Policy explains how we collect, store and use the personal information you give to us.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at apayne@tcmuklimited.co.uk
Policy overview:
We collect information that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
In addition we also collect details automatically about the pages you visit on our website. Please see our Cookies policy below for more information.
In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.
We use the information you share with us to:
Make sure you receive the right information
To keep in touch with you in the way that you want us to
To respond to your enquiries
For details of how we do this please see the full policy below.
What information do we collect and how?
We collect personal information about you that helps us to deliver and improve our services. This may include:
Name and address
Email address and telephone numbers
Payment information such as PO numbers, Invoicing address
How you would like to hear from us
Enquiries and feedback
Interaction with our social media pages
When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to you and make improvements.
This does not tell us who you are and where you live until you choose to provide us with that information.
Please see our Cookies policy below for more information.
What do we do with your information?
Processing:
We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service/project.
We will also do our best to keep your information up to date. Please do let us know if your details have changed by emailing us at apayne@tcmuklimited.co.uk
Marketing and communications:
Receiving marketing information & communications from TCMUK Limited will always be your choice, and you can choose how you would like to receive that information from us. You can also change your mind and unsubscribe/opt-out at any time, and we will keep your preferences up to date.
We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is two per month, this include the Manufacturing UK Monthly Newsletter.
We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will have a link to help you unsubscribe if you wish to stop this. We market to business to business customers under the legitimate interest of marketing as outlined by the ICO.
Who will have access to my information?
Your information will be only be accessible to our staff and contractors if they are trained and it is appropriate in order for them to carry out their role in line with this Privacy Policy.
We will never sell your personal information, or let other organisations use it for their own purposes.
We will only share your personal information where:
We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.
We have engaged a supplier or contractor to carry out services on our behalf, such as order fulfilment, sending our communications or carrying out research and analysis.
We only work with trusted suppliers who have agreed to the terms of our Data Processor Agreement to treat your information as respectfully as we do and in accordance with the requirements of the Data Protection Act 1998.
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
How do we keep your information safe?
The security of your information is of up-most importance to us. Our networks are regularly monitored to ensure they remain secure.
We also regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.
Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.
We will take every reasonable precaution to keep your information safe but it cannot be guaranteed – please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.
We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.
If we dispose of your information it will always be done securely.
How to get in touch and understanding your rights:
You have the right to a copy of the information we hold about you. This is called a subject access request.
If you would like to make a subject access request you can do so by emailing apayne@tcmuklimited.co.uk
You also have the right to have incorrect information corrected and the right to object to further processing of your personal information for direct marketing.
If you need help or have any questions about this policy and your rights in regarding the processing of your personal information please contact:
Adam Payne on apayne@tcmuklimited.co.uk
For broader advice and guidance please contact the data protection regulator: ICO
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.
Cookies:
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, such as your computer or mobile phone. These include small files known as cookies. They are not used to identify you personally. These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
Recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
To remarket to you and show our advertisements to you on third party websites
To make it easy for you to use and share our website we embed features from other websites such as Google, Inspectlet, Facebook, Hubspot, Twitter and LinkedIn. Browsing the TCMUK Limited website may place cookies from these third party websites on your computer. TCMUK Limited have no control over these cookies so it is not always possible to list them, and they are liable to change without notifying us.
We may refer to companies, organisations and public bodies and enable access to their websites directly from our website. Each company, organisation or public body operates its own policy regarding the sale of personal data and the use of cookies. If you have a particular interest in, or concern regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant website.
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
To turn cookies off:
Firefox: Tools > Options > Privacy
Internet Explorer: tools > Internet Options > Privacy > Advanced
Opera: Tools > Preferences > Advanced > Cookies
Chrome: Tools > Settings > Show advanced settings > Privacy > Content settings > Cookies
Accessibility: We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which help make the web more user friendly for all people. Our website should display correctly in the current and previous two versions of Firefox, Chrome, Internet Explorer, and Safari. There may be some areas that require you to have JavaScript turned on to work. While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise please contact our customer services team.
Accessing documents: If you require an alternative accessible version of any documents that can be downloaded from our website please contact us.
