Business Vault

First Impressions Count in Customer Service

When it comes to Customer Service, my opinion is first impressions count. Recently I visited a Training company, their offices are based on a retail park that has two/three main car dealerships. Upon leaving the offices I decided to look around one of the dealerships used car…

Applying Lean Principles to the Back Office (Manufacturing or Service)

In today’s uncertain financial times it is becoming more and more imperative that businesses look at their activities and focus in on minimising unnecessary costs, reducing waste and improving inefficient procedures. A large part of any business are the administration costs which represent a significant element of…