Business Vault

Leadership teams still operate in silos. Commercial don’t talk to operations and vice versa, individual objectives are not aligned to the business needs, Quality stands alone. Your business may have a company vision but is this realised/disseminated throughout the organisation and most importantly of all, is your…

When it comes to Customer Service, my opinion is first impressions count. Recently I visited a Training company, their offices are based on a retail park that has two/three main car dealerships. Upon leaving the offices I decided to look around one of the dealerships used car…

In today’s uncertain financial times it is becoming more and more imperative that businesses look at their activities and focus in on minimising unnecessary costs, reducing waste and improving inefficient procedures. A large part of any business are the administration costs which represent a significant element of…