At its core, is a dedicated room (or meeting area) which is set aside for employees to meet and make decisions about a specific topic or problem. This dedicated Operations Room can have far-reaching impacts in the workplace that enhance productivity, save money, increase efficiency, and improve communication.
Operation Rooms are based on a simple idea that we dedicate: time and space to the coordination of root cause analysis and problem solving so that organisational barriers are minimised. This ability to maintain a disciplined approach to real-time problem awareness, listening to team members concerns, making discoveries, resolving problems, collaborating and above all developing/mentoring our people is critical to the success of a business.
They promote the coordination and implementation of Strategical and Tactical issues by mobilising and pulling together the intellectual resources of all employees in the service of the firm.
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The following are different types of Operation Rooms (not limited to):
Product Launch; when developing a new product, managers responsible for decision making in design, production engineering, and manufacturing gather in one place to shorten the lead-time through real-time problem resolution.
Business Process Layout: Centralised data collection, prioritising and action planning.
Observations to consider when looking at Operation Rooms:
- Use two colors when tracking status, Red and Green. This avoids ambiguities; the status is ON TARGET or NOT.
- Define SMART metrics (Specific, Measurable, Attainable, Realistic, Timely), no more than 3-6 focused metrics as more would be impractical for every day review.
- Problem, Follow-Up and Countermeasure Boards are mandatory, the team must be prompted to solve issues immediately. The deferment/stalling to solving the problem is not allowed.
- Meeting Discipline – Punctuality, Question and Challenge with dignity and Respect and the meeting should last no more than 30mins.
- The flow for review takes the shape of Check, Plan, Do, Check, Act instead of the normal PDCA.
Managing Business Performance helps…
- with the ability to see the abnormal from normal conditions.
- with Visual Management to monitor the output of a process or processes.
- embed problem resolution as close to real time as possible.
- drive ownership, responsibility and accountability through A3 (one page plan) mentality.
- involve all resources in Daily 30 minute stand-up meetings.
- at all levels and functions of the business, from Sales and Marketing to Operations.
- gain complete involvement of your resources.