Process Improvement

It is so important to improve your processes when they are not working well. You probably use a dozen business processes each day and you’ve likely come across the results of an in-efficient process too.

  • Unhappy customers
  • Missed deadlines
  • Invoicing mistakes
  • Poor quality
  • and the list carries on…

Process Improvement enables organisations to align business functions with customer needs, and helps determine how to deploy, measure and monitor the company’s resources. Process Improvement will increase efficiency and productivity, reduce costs, and minimise errors and risk – thereby optimising results.

Expectations of your customers grow day by day, so it is important for your business to continually improve the quality of the products and services it has to offer. Your business can improve and secure its future by engaging in a process of continual improvement and adopting new processes of conformity assessment.

Based on our experience you can expect a 25%+ improvement within a process by focusing on optimisation.

 

Process Improvement Benefits

  • Revenue Growth
  • Increased Productivity
  • Cost Reductions
  • Compliance
  • Risk Management
  • Reduced Errors
  • Customer Satisfaction
  • Quality Performance

 
There are three views of a process

What you think it is…What it actually is…What it should be..

and there are different ‘flight levels’ within Process Improvement (see image below). The key thing to remember is ‘Reality is invariably different from perception; few processes work the way you think they do’ and ‘understand the process through facts and manage by fact’ that’s why we always follow the four stages below. Knowledge transfer and implementing best practice methods contributes to sound business management and provides transparency into how your organisation is meeting its goals.
 
 
Process Improvement - Flight Levels
 

Process Improvement Stages

Analyse

  • Document drivers, goals & key factors
  • Perform as-is analysis
  • Identify process metrics / controls
  • Work Flow Monitoring

Design

  • Design future state process structure
  • Design and/or improve processes
  • Develop key metrics

Implement

  • Implement future state processes & training plans
  • Implement controls
  • Perform leadership assessment and development

Sustain

  • Conduct follow up reviews for open actions
  • Conduct post-change assessments to ensure adherence to process
  • Conduct management reviews for process KPI’s at regular intervals
  • Develop framework for continuous improvement
  • Real Time Measure

Remember Y=f(X)

Where ‘y’ are your outputs (service, product) and ‘x’ are your inputs (business processes). Take waste out of your processes, (reducing variability, risk, increasing efficiency, etc) it directly impacts the ‘y’.
 

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