Process Improvement

Process Improvement is used to identify, analyse and improve existing operations within an organisation to meet new goals and objectives.

Everyone works a process, from the team making the product or delivering the service to the Sales people engaging with new customers, everyone having their own Value-Added part to play in the smooth running of your business operations.

These processes need to be standardised in such a way they give a repeatable and reproducible output for scalability and growth, without blocking your innovation and continuous improvement.

We’ve streamlined business operations for Pensions, Redundancy, HR systems, manufacturing operations, legal practices and many more, and we’ve yet to come across one that hasn’t improved by >25% in lead-time reduction and non-value-added activity.

Process Improvement is as targetable in back office operations and service processes as it is with manufacturing a product.

It is so important to improve your processes when they are not working well. You probably use a dozen business processes each day and you’ve likely come across the results of an in-efficient process too.

  • Unhappy customers
  • Missed deadlines
  • Invoicing mistakes
  • Poor quality
  • the list carries on…

Process Improvement enables organisations to align business functions with customer needs, and helps determine how to deploy, measure and monitor the company’s resources. Process Improvement will increase efficiency and productivity, reduce costs, and minimise errors and risk – thereby optimising your results.


Based on our experience you can expect a >25%+ improvement within a process by focusing on optimisation.

Expectations of your customers grow day by day, so it is important for your business to continually improve the quality of the products and services it has to offer. Your business can improve and secure its future by engaging in a process of continual improvement and adopting new processes of conformity assessment.

(Customer Documentation and Traceability Case Study “Click Here“)

You need to continuously improve all areas of your business including; informed decision making, on-going investment, profitability, customer experience, Sales and Marketing and more.


📞 0330 311 2820

Book a Return Call at a time that Best Suites You “HERE


The many areas of Process Improvement are varied and each has its own specific purpose, understanding these areas is a particular speciality of ours.

Operational Systems Design – Process Foundations & Stability, Demand & Capacity Management (SIOP), Scheduling, Inventory Management and Logistics

Finance – Apply Process Improvement to the finance processes, such as accounting, controlling and reporting to optimise these processes.

Information Technology – To achieve the maximum benefit from technology, processes need to be streamlined, accurate and waste free. Businesses need to be strategic about the products and solutions they implement.

Sales and Marketing – The most essential elements are having a clearly defined vision for the business, a clearly defined strategy for each product or service offering and an action plan that turns vision into reality

Human Resources – For all organisations it is always important to perform its tasks and services in the most efficient way and to adapt continuously to new and increasing needs and requirements.

Engineering – VA/VE Workshops, NPDI Streamlining, Obeya Room Process are just some of the areas critical to an organisations engineering function.

Back-Office – Every person works a process. The aim is to ensure those processes are adding value. Back office processes are as targetable as any operation with 70% of the cost of a product associated to them.

Our Process Improvement Programme

As part of our continuous support to the SME Sector we offer monthly payment plans on certain interventions to help spread your costs and manage cash flow. To qualify you have to be a SME with Fewer than 100 employees and a turnover less than or equal to £10 million.

  • The intervention consists of Training, Planning, Current State Analysis, High Impact Focused Activity, Follow-up and Close-off of Actions.
  • Process improvement projects have a specific objective, examples are, HR Recruitment, Order Processing, Aftermarket Sales, Fleet Management, Legal, New Product Introduction, IT Systems and many more. Our programme structure can be applied to any process within a business, large or small.

Payment Plan Available (Terms Apply)
Contact Us ‘Click here’

There are three views of a process

What you think it is…What it actually is…What it should be..

and there are different ‘flight levels’ within Process Improvement (see image below). The key thing to remember is ‘Reality is invariably different from perception; few processes work the way you think they do’ and ‘understand the process through facts and manage by fact’ that’s why we always follow the four stages below. Knowledge transfer and implementing best practice methods contributes to sound business management and provides transparency into how your organisation is meeting its goals.
Process Improvement - Flight Levels

Process Improvement Stages


  • Document drivers, goals & key factors
  • Perform as-is analysis
  • Identify process metrics / controls
  • Work Flow Monitoring


  • Design future state process structure
  • Design and/or improve processes
  • Develop key metrics


  • Implement future state processes & training plans
  • Implement controls
  • Perform leadership assessment and development


  • Conduct follow up reviews for open actions
  • Conduct post-change assessments to ensure adherence to process
  • Conduct management reviews for process KPI’s at regular intervals
  • Develop framework for continuous improvement
  • Real Time Measure

Remember Y=f(X)

Where ‘y’ are your outputs (service, product) and ‘x’ are your inputs (business processes). Take waste out of your processes, (reducing variability, risk, increasing efficiency, etc) it directly impacts the ‘y’.

📞 0330 311 2820

Book a Return Call at a time that Best Suites You “HERE